Refund requests sent to submitted to your account manager via email, or via out online request form. Refunds are only available within two business days of the date of purchase. Requests received more than two business days after the date of purchase will be issued as credit to be used toward the purchase of future courses. No refunds or credits are can be issued for courses that have started or have been accessed by the student. All credits must be used within 12 months of date the credit is issued. Expired courses are not eligible for refund or credit. No partial refunds can be issued. Per NMLS guidelines all continuing education courses expire at the end of the calendar year the course was purchased in (December 31st).