88% of people had at least one conversation with a chatbot in the past year and 55% of companies plan to add a chatbot to their websites and/or social media platforms. (Tido)
80% of people say their experience and interactions with chatbots has been positive. (Uberall)
35% of consumers who used chatbots in 2023 did so in place of search engines to have a question answered. In addition, one-third of Americans have reported using an AI powered chatbot in the past three months. (Consumer Reports)
Chatbots are best used to collect information, qualify lead potentials, book product demos or consultations, and engage with web site and social media visitors.