Refund Policy

General Refund Policy

Refund requests sent to submitted to your account manager via email, or via out online request form. Refunds are only available within two business days of the date of purchase. Requests received more than two business days after the date of purchase will be issued as credit to be used toward the purchase of future courses. No refunds or credits are can be issued for courses that have started or have been accessed by the student. All credits must be used within 12 months of date the credit is issued. Expired courses are not eligible for refund or credit. No partial refunds can be issued. Per NMLS guidelines all continuing education courses expire at the end of the calendar year the course was purchased in (December 31st).

Rescheduling

Webinar and Live courses require a reservation for a student. For this reason we must receive any requests to reschedule at least three business days prior to the course start date. Requests to reschedule a webinar or live course made at least three business days prior to the start date will be done at no cost.  Requests to reschedule received less than three business days prior to the start of the course will incur a $25 rescheduling fee. Rescheduled dates are based on availability and cannot be guaranteed. If a scheduled date is already at capacity another date must be selected.

Study Material

Refunds requests for study material or Test Prep PLUS Package follow the General Refund Policy outlined above. No refund or credit can be issued if any portion of the study material has been accessed by the student. This includes flashcards, practice exams, quizzes, etc. Study material is valid for 12 months after the date of purchase. 

Webinar and Live Course Cancellation

My Mortgage Trainer, Inc. reserves the right to cancel webinar or live courses before the start date of the course. If a course date is to be cancelled an account manager will contact students to reschedule for a different available date. If no acceptable rescheduling date is available, the student will be eligible for a refund or credit towards future courses. Rescheduled dates are based on availability and cannot be guaranteed. If a scheduled date is already at capacity another date must be selected.